Contact
Menu

01 / Terms

Terms

1. General — B2B only

These terms govern https://nanooprinters.eu and enquiries, sample orders and sales with Nanoo Printers Sp. z o.o., ul. Gen. W. Sikorskiego 166, 18-400 Łomża, Poland; KRS 0000793574; NIP 7182152209; REGON 383814527 (“Seller”). Contact: info@nanooprinters.eu (no phone on the Site).

Sales are exclusively to businesses (B2B). The Seller does not sell to consumers. Non-business enquiries may be declined.

The Site is informational. Prices/descriptions are an invitation to treat (Polish Civil Code Art. 71). Contracts are also governed, as agreed in the quotation/order, by the Seller’s General Terms of Sale (OWS, version 04.2024) and the Warranty Card. The signed quotation/order prevails in case of conflict.

2. Sales model

  1. Purchases follow an enquiry and acceptance of the Seller’s quotation. Forms require company name and VAT/tax ID.
  2. Allegro / Alibaba links are external; no built-in checkout on the Site.
  3. A contract is formed when the Seller confirms acceptance (usually e-mail / signed order).

3. Delivery of equipment (OWS)

Per OWS: DAP — Delivery At Place (Incoterms 2010) to the site in the Order (delivery costs included except extra gear e.g. crane). Reasonable efforts to deliver within 45 days of customer signature and deposit (or financier countersignature). Risk passes on delivery; title on full payment. Until then no transfer to third parties without written consent.

4. Price and payment (OWS)

Price plus VAT/duties as in the quotation. On non-payment of undisputed amounts the Seller may repossess Products and charge 1% interest per month. No set-off, withholding or lien until 100% paid.

5. Samples

Shipping costs of samples outside the EU are always agreed individually with the customer.

6. Confidentiality (OWS)

Customer keeps Confidential Information secret and uses it only to operate the Products, not competitively; ownership remains with the Seller (definition as in OWS).

7. Contractual warranty (OWS + Warranty Card)

  1. Devices manufactured by Nanoo Printers: the standard warranty period is 24 months and includes a 12-month service contract with repair at the customer’s premises. During the warranty period the Seller: (a) warrants that the Products will be free from material defects under normal use and service; (b) at its discretion provides remote phone support, on-site assistance at the customer’s premises, repair parts and online help (TeamViewer), during usual working hours, under the Seller’s policies and procedures.
  2. Third-party products included in a set are covered by their manufacturer’s warranty terms (not Nanoo Printers’ terms), unless otherwise agreed in the quotation / Warranty Card.
  3. Final warranty terms are set out in the Warranty Card (Karta Gwarancyjna) prepared individually for each customer. That Card prevails over the general description on the Site and — as to period and place of service — over the general OWS wording. An unsigned Card is void; it is the sole basis for warranty rights. Alterations, erasures or obliterations invalidate the Card.
  4. Excluded from warranty (OWS / Card): printheads, air filters and inks, ink-system parts treated as consumables, and other items listed in the acceptance protocol. Printhead warranty may be granted as part of an ink-supply contract.
  5. Warranty also does not apply to consumables; products modified without written consent; installed, operated or repaired by anyone other than the Seller; with altered ID marks; relocated without consent; subjected to unusual physical/electrical stress; damaged by accident, negligence, misuse, HVAC/humidity, transport, power failure, improper environment, ignoring manuals, or non-typical use. No warranty of satisfactory operation with third-party equipment/media/software; no liability for the customer’s system engineering.
  6. Unjustified call-outs, out-of-warranty repairs or repairs impossible for reasons beyond the service provider’s control are charged per the Seller’s price list. The authorised service decision on claim validity is final. The Seller may assign warranty duties to another entity with one week’s notice (OWS).

8. Statutory warranty (rękojmia) — B2B exclusion

Contracts are B2B only. To the extent permitted by law, in particular Art. 558 § 1 of the Polish Civil Code, statutory warranty for defects is excluded. The sole contractual remedy for Product defects is the warranty above and in the OWS / Warranty Card. Per OWS, the customer shall not bring other claims beyond repair/replacement (or refund of the price paid for defective Products if repair/replacement is impossible).

9. Liability cap (OWS)

Liability limited to repair/replacement or the amount paid for defective Products. Liability only for gross negligence; no lost profits or indirect/consequential damages. Customer responsible for network security if Products connect to the Internet. Third-party IT supplied “as is”; liability limited to recoveries from the supplier. Force majeure and WEEE cost allocation as in OWS.

10. Personal data

Controller: the Seller. See the Privacy policy. No DPO; contact info@nanooprinters.eu.

11. Final provisions

Polish law; Polish text prevails. Notices in writing / confirmed e-mail (OWS). Changes published on the Site; ongoing deals follow the quotation version.

OWS 04.2024 + Warranty Card; own devices standard 24 months (incl. 12-month on-site service contract); third-party items under their makers’ terms; individual Warranty Card prevails.